COVID-19: We'll all soon be travelling again. Take care, stay healthy and we'll be here waiting for you!
BikeRoundNZ - Archive of news

News archive

Here you will find the collection of news posts that have appeared on our front page. If you have any questions about any of the articles you find here, feel free to contact us.

NOVEMBER 2020

COVID-19 CANCELLATION POLICY - RISK FREE BOOKING

There will no longer be cancellation fees for bookings placed after 20th May 2020 for rentals or tours if you can’t collect in your chosen city due to COVID-19 government restriction. Your deposit will be refunded or you can use it against a future booking within 18 months of the original start date. The decision not to collect based on COVID restrictions can be made within 14 days of the collection date and we require at least 3 days notice of the cancellation for simple rentals and 7 day’s notice for Self-Guided Tours.

Cancellations outside these timescales or for other reasons will be subject to the usual terms. Please note that the COVID policy applies if you can’t collect from your chosen city either due to your home address being restricted or the collection city . If your hoped for route isn’t available then an alternative may need to be planned (we’d be pleased to help) but it’s whether you can collect from your chosen city that is the important thing.

We’ll be helpful where possible but we’d ask you to please remember that we are promising to hold a bike for you and so can’t offer it to others whilst your booking is allocated.

FREE ADVICE! Don’t forget that you are welcome to free advice that will help you make the most of your time in New Zealand. The time of year, weather, best regions and exact roads will make all the difference to the success of your trip and our experts are here to help no matter where you are hoping to go. We’ve helped many thousands of clients over the last 19 years plan their ultimate New Zealand tour and we’d be very happy to help you too – Just ask!