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Terms and Conditions - Guided tours

Guided tours terms & conditions

The information below details the general terms and conditions applied to our guided tours. If you have any questions, please ask.

When you collect your bike you must bring along your motorcycle license and your credit card. If you are from overseas you’ll also need your passport, your motorcycle riders license from your home country or your international motorcycle riders permit if your license is not in English.

Included in the price:

› Please see the page and relevant terms and conditions for the tour you have selected for details of what is included
Not included in the price:

Excluded from all prices given (unless stated specifically) are:

› Personal travel insurance
› Flights
› Visas [if applicable]
› Pre and post tour accommodation [we can assist with arranging this if required]
› Single room supplements
› Fuel
› Oil
› Any additional request items [eg. luggage carriers and protective clothing]
› Food and drink
› Souvenirs

› Payment:

A detailed confirmation will be provided shortly after your booking that details the costs and time scales for payments. At the time of booking a non-refundable 17.5% deposit will be processed. This reserves your place on the tour. The full balance is due 60 days prior to departure.

› // COVID-19 cancellation policy - RISK FREE BOOKING:

There will no longer be cancellation fees for bookings placed after 20th May 2020 for rentals or tours if you can’t collect in your chosen city due to COVID-19 government restriction. Your deposit will be refunded or you can use it against a future booking within 18 months of the original start date. The decision not to collect based on COVID restrictions can be made within 14 days of the collection date and we require at least 3 days notice of the cancellation for simple rentals and 7 day’s notice for Self-Guided Tours.

Cancellations outside these timescales or for other reasons will be subject to the usual terms. Please note that the COVID policy applies if you can’t collect from your chosen city either due to your home address being restricted or the collection city . If your hoped for route isn’t available then an alternative may need to be planned (we’d be pleased to help) but it’s whether you can collect from your chosen city that is the important thing.

We’ll be helpful where possible but we’d ask you to please remember that we are promising to hold a bike for you and so can’t offer it to others whilst your booking is allocated.

› Cancellations:

Should you have to cancel your trip we must receive notice in writing. If this is received more than sixty (60) days prior to departure, the booking deposit is lost. If received with sixty (60) days or less notice the full amount is due. In the circumstances we strongly recommend that you obtain trip cancellation insurance from an insurance company.

Accident, fire, theft, third party property damage & third party personal insurance is included with an excess (deductible) equal to the amount of the security bond listed on the rental pricing page for each bike.

› Security bonds and insurance:

Breach of rental contract terms voids ALL insurance and renter is liable for ALL damage. Insurance DOES NOT cover 1) rider for bodily injury or damage/loss of personal belongings. Supplementary travel insurance is highly recommended. 2) loss of rental caused by extensive damage to the motorcycle rendering it unavailable for hire.

A security bond equal to the insurance excess is to be secured with a credit card and is refundable when the motorcycle is returned undamaged. Any damage to the motorcycle up to the insurance excess will be deducted from the security bond. A variable daily charge [NZ$25-30, dependent on the motorcycle being used] can be paid as a CDW (collision damage waiver). This reduces the excess from the standard amount to NZ$950. Please bear in mind it’s a ‘collision damage waiver’ and so the usual excess applies in the event of fire or theft. Please ask us for more details.

› Personal travel insurance:

It is VERY IMPORTANT that you obtain good quality full travel insurance policy for your trip. You should take advice as to the best policy but it should cover cancellation, medical costs including transportation to hospital (flying doctor costs for example), replacement vehicle cover (if a vehicle is written off, for example, and the driver/rider is injured you may wish to continue in a car/4x4/train and repatriation in the event of serious injury or death. BikeRoundNZ accepts no responsibility for a customer’s failure to arrange appropriate cover.

Please also note that cover is often void if a helmet is not being worn. We strongly recommend you cover yourself with travel insurance in case of accident and to ensure that if your personal circumstances change and you have to cancel your costs are covered.

› Riding areas:

Travel on remote gravel roads or tracks can be extremely dangerous unless you are well prepared and know how to deal with difficult situations. Every year tourists find themselves in trouble and some even die due to lack of preparation and knowledge. If you intend to ride on remote gravel roads or tracks then you MUST inform us of your plans.

Important note: Breaches of any restrictions may invalidate your travel insurance, your rental agreement and your rental insurance.

› Age and experience requirements:

Minimum age and experience restrictions apply. These vary depending on the bike model and pickup location but for most bikes you need to be 25 or over to ride. Some Harley Davidson bikes require you to be 28 or older. From some depots and for some bikes 21 is the minimum age. You will need a full bike license, a passport and credit card when you collect the bike. If you are unsure if you meet the conditions please just ask. BikeRoundNZ nor the depot will be held liable for your failure to meet the stated requirements. In general you will need at least 2 years experience riding a similar motorcycle to the one you wish to use, in order to be able to participate.

› License requirements:

For all rentals you must have a valid driving license entitling you to use the vehicle you are intending to hire. An international driving license is also required in non-English language countries, but is not sufficient in itself.

› Helmets:

It is a condition of BikeRoundNZ that you wear an approved crash helmet when riding a motorcycle. We are usually able to provide helmets locally, but we strongly encourage you to take your own. BikeRoundNZ accepts no liability for the condition of any crash helmet provided by a contractor or third party.

› Special requests:

Please notify BikeRoundNZ of any special requests you may have at the time of booking (e.g., diet, disability). There may be additional charges for any such requests.

› Riding:

When group touring, it is your responsibility to follow any instructions and information issued by the tour leader. When hiring a vehicle, you must obey the restrictions imposed by the Contractor.

As a general rule, you must not leave the country, you must not travel on private roads, and road motorcycles must not be taken off-road, without the prior agreement of the Contractor.

Breaches of any restrictions may invalidate your travel insurance, your rental agreement and your rental insurance.

› Vehicle suitability:

If for any reason you are dissatisfied with the motorcycle supplied, upon collection, you must report this to the Contractor immediately, and if necessary, to BikeRoundNZ. Later complaints will not be accepted.

› Accident or theft:

In the event of an accident (or theft), always report it to the police immediately, obtain a police report number, and notify the Depot/Contractor. The Depot/Contractor will make every effort to provide repair facilities or a replacement motorcycle, but is not obliged to do so.

› Liability:

BikeRoundNZ, its Agents, Assigns and Contractors accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside its or its Contractors' control, such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, or financial failure of Contractors or depots. BikeRoundNZ acts as information and booking resource for riders.

BikeRoundNZ may not invoice you or process any transaction and may simply pass on booking information on your behalf. Your contract is with the supplier directly and BikeRoundNZ accepts no responsibility for and shall not be liable in respect of any loss or damage whatsoever.

› Contract:

BikeRoundNZ will arrange your rental/tour and you will be required to sign a contract at the depot when collecting your bike. The legally binding contract for the rental/tour will be between you and the depot and not with BikeRoundNZ.

› Indemnity Release:

By booking a rental, self guided tour or guided tour you agree that you understand and agree to the indemnity release detailed below which is between you (and any passengers) and atf the Osborne Trust T/A BikeRoundNZ, it's directors, employees or agents (hereafter called The Company).

You must agree that you shall participate entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the rental or tour.

You must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads. You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and that The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.

You must accept that you are permitted to rent a motorcycle or take part in a tour on condition that you ride safely with due care and regard for other people and property.

You must acknowledge that motorcycle riding, whether as a rider or passenger, can be dangerous and that a motorcycle rental or participation in a tour organised and promoted by The Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.

You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.

You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle rental or tour.

You must agree that you have read and understood the indemnity release and agree that the motorcycle rental or participation in a tour whether guided or self guided is entirely at your own risk.