Motorcycle rental terms & conditions - Auckland and Christchurch depot

The information below is for all bikes out of the Auckland and Christchurch depots. Harley Davidson motorcycles have specific terms and conditions relating to them, which you can read here. Please contact us with any queries.
Some terms and conditions apply to all rentals, and they are detailed in our general motorcycle rental terms and conditions.

When you collect your bike you must bring along your motorcycle license and your credit card. If you are from overseas you’ll also need your passport, your motorcycle riders license from your home country or your international motorcycle riders permit if your license is not in English.

Looking for something specific?

Included in the price:

» Unlimited kilometres – rentals over 6 days only [350km per day otherwise, excess 30c per KM]
» Full motorcycle insurance with third party property cover [see note]
» Motorcycle luggage – Hard panniers where appropriate
» Breakdown assistance

Not included in the price

» Tolls [See note]
» Parking tickets, speeding fines and other penalties. [A $50 fee may be imposed for the handling of unpaid fines]
» Fuel [A $50 fee may be imposed for bikes returned without a full tank of fuel]

» Age Requirements:

All riders need to be over 21 in order to rent a motorcycle. Motorcycles over 650cc are restricted to riders over 25 years old. If you are unsure if you qualify – please ask us.

Minimum age and experience restrictions apply. These vary depending on the bike model and pickup location but for most bikes you need to be 25 or over to ride. Some Harley Davidson bikes require you to be 28 or older. From some depots and for some bikes 21 is the minimum age. You will need a full bike license, a passport and credit card when you collect the bike. If you are unsure if you meet the conditions please just ask. BikeRoundNZ nor the depot will be held liable for your failure to meet the stated requirements.

» Insurance:

Accident, fire, theft, third party property damage & third party personal insurance is included with an excess (deductible) equal to the amount of the security bond listed on the rental pricing page for each bike.

Breach of rental contract terms voids ALL insurance and renter is liable for ALL damage. Insurance DOES NOT cover 1) rider for bodily injury or damage/loss of personal belongings. Supplementary travel insurance is highly recommended. 2) loss of rental caused by extensive damage to the motorcycle rendering it unavailable for hire.

A security bond equal to the insurance excess is to be secured with a credit card and is refundable when the motorcycle is returned undamaged. Any damage to the motorcycle up to the insurance excess will be deducted from the security bond.

A collision damage waiver (CDW) is available for NZ$30 per day which reduces the excess to NZ$950.

Excess reduction is only available for rentals over 7 days in duration and please bear in mind it’s a ‘collision damage waiver’ and so the usual excess applies in the event of fire or theft. Please ask us for more details.

» Deposit

A 17.5% non refundable deposit is normally required to reserve your motorcycle. An additional security deposit which is refunded when the bike is returned safely, must be paid using a credit card [the security bond].

» Collection / Drop-Off Times:

Collection and drop off times are 9am to 5pm Monday to Friday. Weekend collection and drop offs are by prior appointment only. This isn’t always possible but we will do our best to fit in with your plans.

» COVID-19 Cancellation Policy - RISK FREE BOOKING:

There will no longer be cancellation fees for bookings placed after 20th May 2020 for rentals or tours if you can’t collect in your chosen city due to COVID-19 government restrictions. Your deposit will be refunded less a booking fee of NZ$45 for rentals and NZ$150 for Self-Guided Tours due to the work involved in processing the bookings. Alternatively you can use the whole amount against a future booking within 18 months of the original start date.

Cancellations outside these timescales or for other reasons will be subject to the usual terms. Please note that the COVID policy applies if you can’t collect from your chosen city either due to your home address being restricted or the collection city. If your hoped for route isn’t available then an alternative may need to be planned (we’d be pleased to help) but it’s whether you can collect from your chosen city that is the important thing.

We’ll be helpful where possible but we’d ask you to please remember that we are promising to hold a bike for you and so can’t offer it to others whilst your booking is allocated.

» Cancellations and Refunds:

In the event of a cancellation the following fees apply:

If notification is received in writing 31 days or more prior to the departure date, the cancellation fee is the deposit amount processed at the time of booking. If a cancellation is received 15 to 30 days prior to departure the cancellation cost is 50% of the booking. With 14 days or less notice, 100% of the total rental is payable.

There are no refunds if a motorcycle is returned before the end of the hire period or if you curtail your tour. Should you wish to be covered for this eventuality, appropriate travel and/or personal insurance is highly recommended (perhaps try

Our cancellation policy explained:
It’s always disappointing to have to cancel or curtail your trip, especially if it’s a major part of a holiday that you’ve looked forward to for some time. Life can change quickly should you or a loved one sustain an injury or fall ill and with today’s fast moving work environment an unexpected redundancy or busy time at work can derail your well laid plans. We understand! These things can happen to us too!
This means that should you need to cancel your bike trip we want to be as helpful as possible and apply a policy that is as low impact as it can be for you, whilst covering at least some of the expenses and losses incurred as a result. We don’t aim to make money out of cancellations and so it’s a case of applying a system that is as fair as possible to everyone involved.

When you book we make a commitment to you to reserve the bike you’ve requested and not offer it to others even if their booking is financially more beneficial to us. We take that commitment very seriously and you’d understandably be very upset if we offered the bike to a different client just because it suited us better. Similarly when you make a booking you also make a commitment to us. A cancellation effectively means that this commitment has been broken. We know it is unintentional but we will have had to refuse other booking requests for the bike you requested and will have arranged other bookings around yours. It’s the reason we strongly encourage travel insurance. For a relatively small fee the cancellation costs are mostly covered. It minimises costs to you and covers us for lost revenue and expenses such as shipping costs. If you choose not to take travel insurance then you’ve chosen to accept the situation in the event of a cancellation.

In general our clients book rentals and tours some months in advance and this means that if a cancellation is made a couple of months from the start date, there’s a reasonable chance of the bike being booked again. For this reason we charge just the deposit as a cancellation fee. If a cancellation is between 14 and 30 days before the start date there is a much lower chance of us being able to re-book the bike so we charge 50% of the rental cost. With less than 14 days’ notice there is practically no chance of a booking and so the cancellation fee is the full amount. We average things out annually and apply this policy universally and so it’s not worked out on a specific bike booking at a specific time.

Please forgive our rather lengthy explanation but I hope this shows the care and thought that we have put into these situations. We genuinely want to ensure that a cancellation is as pain free as possible for you and that there is no misunderstanding should the unfortunate occur.

» Surface Restrictions :

Motorcycles (including BMW GS models) may only be ridden on paved or tarmac roads. You are not permitted to ride on metal, shingle or gravel roads/tracks or off-road. Insurance cover is void where the motorcycle is ridden on metal, shingle or gravel roads/tracks or off-road.

New Zealand law prohibits the use of rental vehicles on the following roads: Tasman Valley Road (Mt Cook), Nevis Canyon Road (Otago), Skippers Canyon (Queenstown), Macetown Road (Queenstown), Ninety Mile Beach (Northland) and any unformed road (including any beach).

There are specific bikes available for gravel road use and so it may be possible to help but you must tell us you wish to ride on gravel roads so we can explain options and conditions. Please contact us for details.

» Cleaning :

Should you rent a bike that we’ve authorised to ride on gravel roads then please be aware that the dust that covers the bike on these roads can be tough to remove especially if left on during a long trip. If you clean the bike thoroughly before returning it there will be no charge. However, if it is dirty when returned then there is a strictly enforced AU$200 cleaning fee that is deducted from the security bond before it is refunded. This policy helps to ensure the bikes are kept in good condition ready for your rental. Thank you for your help with this.

» Fuel:

Bikes are normally provided with a full tank of fuel. Please ensure it is full when returned at the end of your trip. A $50 charge applies to motorcycles returned without a full tank of fuel.

» One Way Rentals:

You can drop off your motorcycle at either Auckland or Christchurch. There are no charges if your rental is over 14 days in duration. Please ask for costs if your planned trip is shorter than 14 days and would like to ride one-way. The general fee for one-way rentals under 14 days is NZ$ 350 per bike.

» Personal Travel Insurance:

It is VERY IMPORTANT that you obtain good quality full travel insurance policy for your trip. You should take advice as to the best policy but it should cover cancellation, medical costs including transportation to hospital (flying doctor costs for example), replacement vehicle cover (if a vehicle is written off, for example, and the driver/rider is injured you may wish to continue in a car/4×4/train and repatriation in the event of serious injury or death. BikeRoundNZ accepts no responsibility for a customer’s failure to arrange appropriate cover.

Please also note that cover is often void if a helmet is not being worn. We strongly recommend you cover yourself with travel insurance in case of accident and to ensure that if your personal circumstances change and you have to cancel your costs are covered.

» Riding Insurance:

Outback and travel on remote gravel roads or tracks can be extremely dangerous unless you are well prepared and know how to deal with difficult situations. Every year tourists find themselves in trouble and some even die due to lack of preparation and knowledge. If you intend to ride on remote gravel roads or tracks then you MUST inform us of your plans.

Important note: Breaches of any restrictions may invalidate your travel insurance, your rental agreement and your rental insurance.

» Helmets:

It is a condition that you wear an approved crash helmet at all times when riding your motorcycle. BikeRoundNZ strongly encourages you to take your own helmet and cannot accept liability for the condition of any crash helmet provided by third parties.

» Mechanical Difficulties, Accident and Theft:

In the event of mechanical breakdown or accident, report this to the emergency number issued to you by the depot. Do not undertake repairs without the prior agreement of the depot. In the event of an accident or theft, always report it to the police immediately, obtain a police report number and notify the depot. The depot will make every effort to provide repair facilities or a replacement motorcycle, but is not obliged to do so.

Where a motorcycle has been crashed and is not able to be ridden any further, BikeRoundNZ, its Agents, Assigns and Contractors are under no obligation to replace or supply another motorcycle for the completion of the journey and no compensation can be claimed by the hirer for the unused portion of the hire period.

Unfortunately we can’t control the weather or other natural occurrences during your trip. No doubt we’d have a lot more bookings if we could! We will always do our best to help out and try to urgently rearrange things where they affect your tour but please understand we cannot accept responsibility for any adjustment in cost resulting from changes to your tour as a consequence of natural occurrences, adverse weather conditions, natural disasters, road closures and other issues beyond our control.

» Liability:

BikeRoundNZ, its Agents, Assigns and Contractors accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside its or its Contractors’ control, such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, or financial failure of Contractors or depots. BikeRoundNZ acts as information and booking resource for riders.

BikeRoundNZ may not invoice you or process any transaction and may simply pass on booking information on your behalf. Your contract is with the supplier directly and BikeRoundNZ accepts no responsibility for and shall not be liable in respect of any loss or damage whatsoever.

» Contract:

BikeRoundNZ will arrange your rental/tour and you will be required to sign a contract at the depot when collecting your bike. The legally binding contract for the rental/tour will be between you and the depot and not with BikeRoundNZ.

» Indemnity Release:

By booking a rental, self guided tour or guided tour you agree that you understand and agree to the indemnity release detailed below which is between you (and any passengers) and atf the Osborne Trust T/A BikeRoundNZ, it’s directors, employees or agents (hereafter called The Company).

You must agree that you shall participate entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the rental or tour.

You must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads. You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and that The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.

You must accept that you are permitted to rent a motorcycle or take part in a tour on condition that you ride safely with due care and regard for other people and property.

You must acknowledge that motorcycle riding, whether as a rider or passenger, can be dangerous and that a motorcycle rental or participation in a tour organised and promoted by The Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.

You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.

You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle rental or tour.

You must agree that you have read and understood the indemnity release and agree that the motorcycle rental or participation in a tour whether guided or self guided is entirely at your own risk.