The information below details the general terms and conditions applied to our self guided tours. If you have any questions, please ask.
When you collect your bike you must bring along your motorcycle license and your credit card. If you are from overseas you’ll also need your passport, your motorcycle riders license from your home country or your international motorcycle riders permit if your license is not in English.
Most tours include the motorcycle of your choice, accommodation in 3.5 to 4 star hotels/motels/bed and breakfast establishements, a detailed itinerary document and maps to take you from one overnight stop to the next. The ‘what’s included’ section of the tour you are interested in will have specific details.
Excluded from all prices given (unless stated specifically) are:
› Personal travel insurance
› Visas [if applicable]
› Pre and post tour accommodation [we can assist with arranging this if required]
› Single room supplements
› Any additional request items [eg. luggage carriers and protective clothing]
› Parking charges when on tour are not included in the tour price displayed. Riders are responsible for their own parking charges.
› Food and drink
A detailed confirmation will be provided shortly after your booking that details the costs and time scales for payments. At the time of booking a non refundable 20% reservation deposit will be processed. This reserves the motorcycle for the dates of your tour and covers deposits payable for the accommodation.
The remainder of the accommodation and itinerary is payable 1 month prior to the tour start date and is automatically processed using the credit card details you gave us for the reservation deposit.
In most cases there will be a final portion of the tour costs that needs to be paid when you collect the motorcycle. This will be detailed on the confirmation.
We are pleased to arrange internal flights, ferries and side trips. Where the costs of these are payable upon booking we will inform you and process this when we book them on your behalf. Flights and ferries are normally non refundable items due to the policies of flight and ferry operators.
There will no longer be cancellation fees for bookings placed after 20th May 2020 for rentals or tours if you can’t collect in your chosen city due to COVID-19 government restrictions. Your deposit will be refunded less a booking fee of NZ$45 for rentals and NZ$150 for Self-Guided Tours due to the work involved in processing the bookings. Alternatively you can use the whole amount against a future booking within 18 months of the original start date.
Cancellations outside these timescales or for other reasons will be subject to the usual terms. Please note that the COVID policy applies if you can’t collect from your chosen city either due to your home address being restricted or the collection city . If your hoped for route isn’t available then an alternative may need to be planned (we’d be pleased to help) but it’s whether you can collect from your chosen city that is the important thing.We’ll be helpful where possible but we’d ask you to please remember that we are promising to hold a bike for you and so can’t offer it to others whilst your booking is allocated.
30 days from the start date of the tour the cancellation fee is the full amount of the tour and so if you do need to cancel within this period the final amount due for the motorcycle rental element will be automatically processed on your credit card. If you are riding a one way journey and the bike has been shipped to a start city so that you can ride the bike to its ‘home’ depot then the shipping fee is also due as part of the cancellation costs.
It’s vital you take out good travel insurance to cover you in the event of a cancellation. We will be pleased to provide invoices for cancellations so that you can pass them on to your insurance company for a claim.
Security bond amounts vary depending on the bike you rent. The amount is listed next to the bike on the rental page for the relevant city. Bonds are processed on a credit card and refunded upon safe return of the bike undamaged. In the event of damage the depot/contractor may process the cost of repairs up to the value of the insurance excess detailed on the rental pages of the web site.
We are not responsible for exchange rate fluctuations or other fees your bank may charge when refunding the bond. Note that if your trip is a one way journey from one city to another it can take a few days after drop off before the bond is refunded. If you are from overseas it usually takes a few more days for the banks to return it to your account. It is your bank that dictates the length of time this takes not the refunding bank
he motorcycles are meticulously maintained but we would be dishonest to say that they never break down! In all cases our priority is to get you on the road again as soon as possible and this is almost always within 24 hours. The solution to your breakdown depends on the problem, your location and factors such as the time of day. Always phone the depot in the event of a breakdown and before undertaking repairs as you must have their approval before repairs take place. The solution may be to provide a replacement bike, to drive to you and fix the bike, to get you to the nearest repair centre or in an extreme scenario provide alternative transport for your trip.
Where we can’t get you on the road in time to reach your next booked accommodation we will help you arrange and pay for a maximum of three nights accommodation of the same standard as the rest of the tour. This is the maximum of our liability regarding accommodation, flights, ferries and side trips in the event of breakdown.
Unfortunately we can’t control the weather or other natural occurrences during your trip. No doubt we’d have a lot more bookings if we could! We will always do our best to help out and try to urgently rearrange things where they affect your tour but please understand we cannot accept responsibility for any adjustment in cost resulting from changes to your tour as a consequence of natural occurrences, adverse weather conditions, natural disasters, road closures and other issues beyond our control.
It is VERY IMPORTANT that you obtain good quality full travel insurance policy for your trip. You should take advice as to the best policy but it should cover cancellation, medical costs including transportation to hospital (flying doctor costs for example), replacement vehicle cover (if a vehicle is written off, for example, and the driver/rider is injured you may wish to continue in a car/4×4/train and repatriation in the event of serious injury or death. BikeRoundNZ accepts no responsibility for a customer’s failure to arrange appropriate cover.
Please also note that cover is often void if a helmet is not being worn. We strongly recommend you cover yourself with travel insurance in case of accident and to ensure that if your personal circumstances change and you have to cancel your costs are covered.
Outback and travel on remote gravel roads or tracks can be extremely dangerous unless you are well prepared and know how to deal with difficult situations. Every year tourists find themselves in trouble and some even die due to lack of preparation and knowledge. If you intend to ride on remote gravel roads or tracks then you MUST inform us of your plans.
Important note: Breaches of any restrictions may invalidate your travel insurance, your rental agreement and your rental insurance.
Minimum age and experience restrictions apply. These vary depending on the bike model and pickup location but for most bikes you need to be 25 or over to ride. Some Harley Davidson bikes require you to be 28 or older. From some depots and for some bikes 21 is the minimum age. You will need a full bike license, a passport and credit card when you collect the bike. If you are unsure if you meet the conditions please just ask. BikeRoundNZ nor the depot will be held liable for your failure to meet the stated requirements.
For all rentals you must have a valid driving license entitling you to use the vehicle you are intending to hire. An international driving license is also required in non-English language countries, but is not sufficient in itself.
It is a condition of BikeRoundNZ that you wear an approved crash helmet when riding a motorcycle. We are usually able to provide helmets locally, but we strongly encourage you to take your own. BikeRoundNZ accepts no liability for the condition of any crash helmet provided by a contractor or third party.
Please notify BikeRoundNZ of any special requests you may have at the time of booking (e.g., diet, disability). There may be additional charges for any such requests.
When group touring, it is your responsibility to follow any instructions and information issued by the tour leader. When hiring a vehicle, you must obey the restrictions imposed by the Contractor.
As a general rule, you must not leave the country, you must not travel on private roads, and road motorcycles must not be taken off-road, without the prior agreement of the Contractor.
Breaches of any restrictions may invalidate your travel insurance, your rental agreement and your rental insurance.
If for any reason you are dissatisfied with the motorcycle supplied, upon collection, you must report this to the Contractor immediately, and if necessary, to BikeRoundNZ. Later complaints will not be accepted.
In the event of an accident (or theft), always report it to the police immediately, obtain a police report number, and notify the Depot/Contractor. The Depot/Contractor will make every effort to provide repair facilities or a replacement motorcycle, but is not obliged to do so.
We don’t promise breakfast but you’ll find that that it is available as an option at most accommodations should you wish. We take this approach for two reasons. Firstly, people have a wide range of preferences for breakfast. If we pay extra for a cooked breakfasts every day this puts the tour price up and many clients don’t want this type of breakfast every day.
Secondly, New Zealand has a thriving café culture and the quality of breakfasts and coffee you’ll get from a local café is often much better than you’ll find from a standard hotel or motel. The views or locations may be much nicer too and so many people prefer to take a short walk to a local café than to sit in the hotel dining room and eat the standard fare that many hotels/motels offer.
We try to give you a range of experiences and hence the inclusion of bed and breakfast establishements/motels/hotels/resorts in a typical accommodation list. The best option depends on the particular town. As an example, some places have good bed and breakfast venues but they are a long way from town and this isn’t ideal for evening meals. In this case we look for a better option closer to the town centre and this may be a hotel or motel. In other cases the bed and breakfasts may be so good compared to the town centre options, that we use it anyway and sometimes they can include an evening meal if you e-mail or call them in advance.
As a summary, if the accommodation includes breakfast as standard we include it for you. If they don’t then we don’t. In some places a light continental breakfast is included and many people want more than this. In this case a short walk to a nearby café will often result in a great breakfast and you can eat there knowing that you haven’t paid extra for breakfast at the hotel.
BikeRoundNZ, its Agents, Assigns and Contractors accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside its or its Contractors’ control, such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, or financial failure of Contractors or depots. BikeRoundNZ acts as information and booking resource for riders.
BikeRoundNZ may not invoice you or process any transaction and may simply pass on booking information on your behalf. Your contract is with the supplier directly and BikeRoundNZ accepts no responsibility for and shall not be liable in respect of any loss or damage whatsoever.
BikeRoundNZ will arrange your rental/tour and you will be required to sign a contract at the depot when collecting your bike. The legally binding contract for the rental/tour will be between you and the depot and not with BikeRoundNZ.
By booking a rental, self guided tour or guided tour you agree that you understand and agree to the indemnity release detailed below which is between you (and any passengers) and RoundOZ.com atf the Osborne Trust T/A BikeRoundNZ, it’s directors, employees or agents (hereafter called The Company).
You must agree that you shall participate entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the rental or tour.
You must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads. You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and that The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.
You must accept that you are permitted to rent a motorcycle or take part in a tour on condition that you ride safely with due care and regard for other people and property.
You must acknowledge that motorcycle riding, whether as a rider or passenger, can be dangerous and that a motorcycle rental or participation in a tour organised and promoted by The Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.
You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.
You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle rental or tour.
You must agree that you have read and understood the indemnity release and agree that the motorcycle rental or participation in a tour whether guided or self guided is entirely at your own risk.