TERMS AND CONDITIONS BIKE RENTAL AND TOURS
AGE AND LICENSE REQUIREMENTS
ACCESSORIES AND EQUIPMENT
SAFE USE POLICY
BREAKDOWNS AND OUR SERVICE PLEDGE
ONE WAY AND EXTENDED RENTALS
UNSEALED ROADS AND GRAVEL RIDING
AGE AND LICENSE REQUIREMENTS
If you are unsure if you qualify regarding age rquirements for your motorcycle of choice – please ask us. We may be able to arrange specific insurance for you based on the length of time you have held your license and any relevant experience you have.
It’s important that you only book a motorcycle of the same power and size as you are used to. We want you to be safe so renting a 1250cc bike when your normal ride is 300cc is not a great idea!
We can’t offer bikes to riders under 21 – sorry. Riders under 25 wishing to hire a bike over 650cc may be permitted with certain conditions. Please ask us to see if you qualify with details of your riding history and the bike you ride regularly.
When you arrive to collect your motorcycle at the start of your ride you will need to bring along your motorcycle license or driving license with motorcycle entitlement clearly displayed, your passport if you are visiting from outside of New Zealand and a credit card for the security bond. It’s also a good idea to take along your booking confirmation as well, as this contains all the necessary contact information for the relevant depot.
Motorcycle licenses printed in English mean you can rent a motorbike in New Zealand. If your license is not printed in English or does not include English translations of the relevant sections, then you must get either an International Driving Permit [IDP] or a certified translation of your license.
If you have any restrictions on your license in your home country then the same restrictions will apply in New Zealand. For example: if you have a 35kW limit on your license in your country of residence, then the same restriction will apply in New Zealand. If you are a younger, learner or provisional rider then we may be able to provide options for you, just get in touch and we’ll advise on the bikes you might be able to hire.
It is a condition, as well as being the law in New Zealand, that you wear an approved motorcycle helmet at all times when riding. BikeRoundNZ strongly encourages you to bring your own helmet where possible and cannot accept liability for the condition of any helmet provided by third parties.
ACCESSORIES AND EQUIPMENT
The participant is solely responsible for the ignition keys, rental GPS if provided and all other accessories and equipment (including luggage / panniers and disc lock) provided. Should they be lost, stolen or damaged the participant is responsible for the replacement or repair of said items, plus loss of rental resulting from an inability to utilise the motorcycle.
A good travel insurance policy will ensure you are covered for the costs in the event of anything happening to the keys, accessories or equipment and we’d always suggest being properly insured before riding in New Zealand.
If you’d like luggage shipped to your destination then we can arrange this on your behalf and act as a collection point but please understand that we cannot accept responsibility or liability for damaged, lost or delayed goods. Courier companies do not provide a warranty of any kind and will pay nothing in the event of loss unless you request additional insurance.
If you’d like this you will need to inform us of the items in the luggage and their value. The warranty will cover the goods only and not any consequential losses for things such as delayed delivery for example. Responsibility for the transport is with the courier company and not BikeRoundNZ and in the event of a problem you will need to liaise with them directly.
More information regarding luggage transport can be found in our advice and information section.
SAFE USE POLICY
Unlimited kilometre allowances are included with all rentals although bear in mind that if you travel over 8,000km during one ride then there is a resulting charge for servicing. You can see more details here.
In the interest of your safety it’s important that you inform us in advance if your riding plan involves days covering more than 450km. Excessive ride durations and riding speeds in order to achieve unrealistic schedules are unsafe due to the prevalence of wildlife on the roads around dawn and dusk, which is a very important consideration in New Zealand along with rider fatigue of course. We would generally recommend that an average riding day in most of New Zealand should be between 300-450km.
Our priority is to ensure you have the best possible experience on the motorbike whilst in New Zealand so if you’re unsure if your plans are realistic in their scope, just get in touch with us first and we’ll be happy to help.
Breach of rental contract terms voids ALL insurance and the renter is liable for ALL damage.
Insurance DOES NOT cover:
- rider for bodily injury or damage/loss of personal belongings. Supplementary travel insurance is advised.
- loss of rental caused by extensive damage to the motorcycle rendering it unavailable for hire.
- transport costs for the motorcycle/s to a repair centre or BikeRoundNZ depot location in the event of any acccident.
Comprehensive cover INCLUDES:
- damage to and/or theft of motorcycle; third party injury; and third party property. Renter is liable for excess amount.
PERSONAL TRAVEL INSURANCE
It is vital that you have appropriate travel insurance which offers cover while motorcycling. BikeRoundNZ, its Agents, Assigns and Contractors accept no responsibility for a customer’s failure to arrange appropriate cover. Please also note that cover is often void if a helmet is not being worn. We strongly recommend you cover yourself with travel insurance in case of accident and to ensure that if your personal circumstances change and you have to cancel your costs are covered.
More details regarding insurance can be found in the advice and information section.
A 20% non refundable booking deposit is normally required to reserve your motorcycle (minimum of NZ$100). An additional security deposit (the ‘bond’) which is refunded when the bike is returned safely, must be paid using a credit card. The full balance is due one (1) week before bike collection.
Security bond amounts will vary depending on the bike you rent, the amount is listed against each bike on the relevant rentals page. Rentals of fewer than 21 days (excluding one way relocations) are processed as a ‘pre-authorisation’ against a credit card. If the rental is 21 days or more then the security bond is processed on a credit card and refunded upon safe return of the undamaged bike. Your bond will automatically expire once the bike is returned but please bear in mind we have no control over how long the funds take to reach your account. It can take a number of days and this is determined by your bank, not ours.
Also note: If a motorcycle GPS tracker shows that the bike has been ridden on prohibited routes, at excessive speeds or in an irresponsible manner you will be in breach of the terms and conditions and the full bond amount will be forfeit.
Please note: The security bond is applied ‘per incident‘ so if an accident does occur but you wish to continue on with the motorcycle, an additional security bond of the same amount as the original will be processed.
In the event of a cancellation the following fees apply:
- Over 30 days prior to the start date – 20% of the total fee
- 6-30 days prior to the start date – 50% of the total fee
- 2-6 days prior to the start date – 80% of the total fee
- 48 hours or less – 100% of the total fee
There is an administration fee of AU$50 for bookings cancelled within 72 hours of being made. The 20% deposit is the fee for cancelled bookings made between 4 and 30 days prior to collection. Normal terms above apply for bookings made 30 days or more prior to collection.
ONE-WAY / RELOCATION RIDE CANCELLATIONS
If the booking is for a one way trip from one city to another and the bike has left its origin on the way to the other city and the cancellation comes after the bike has been shipped (typically 2 weeks before the pickup date) then the one way fees are paid in full in addition to the cancellation cost.
SELF GUIDED TOUR CANCELLATIONS
If the booking is for a self guided motorbike tour and the cancellation request is received 30 days or more before the tour start date then the cancellation fee is 20% of the total fee. If the cancellation request is received fewer than 30 days before the start date the cancellation fee is the full tour cost.
We strongly recommend that you obtain trip cancellation insurance from an insurance company. You can see more information in our insurance section.
There will be no pro-rata refunds should the bike be returned early before the end of the hire period irrespective of the circumstances that facilitated an early return.
BREAKDOWNS AND OUR SERVICE PLEDGE
The nature of mechanical things means that while breakdowns are very rare, they can happen from time to time. Here’s our pledge explaining the level of service you can expect if the worst happens…
Firstly, always call the emergency number before arranging anything yourself, this is listed on your rental documentation. You may incur additional charges for towing or repairs without prior authorisation.
We will arrange for our National Breakdown Cover to visit and assess the situation. If a repair can’t be made they will take you and the bike to a service centre. If the bike still can’t be fixed, then we will do our best to deliver a replacement bike of the same standard or higher and we will refund the days you cannot use the bike. If the replacement bike is lower cost, we will refund the difference. If we can’t deliver a bike, then we’ll arrange alternative transport so that you can continue your journey. That may be via car or, if you are in a remote area, by bus to a location where a car is available. This is the limit of our liability and additional items such as accommodation costs, flights, taxi fares, phone calls, interrupted travel plans and missed connections/flights are not included. If you are travelling with others, claims or refunds cannot be made for bikes that are not faulty.
It is our greatest priority to get you on the road again and in the vast majority of cases that happens well within 48 hours. In summary, we promise not to leave you stranded!
We can’t control where the bike is ridden or the surface of the road so we can’t cover you for punctures. A repair kit is provided with each bike and you MUST let us know if you repair the tyre as it won’t be safe for future rentals.
The cost of a professional repair or replacement tyre is not covered under any warranty or service pledge.
Should you decide to ride on gravel or otherwise ‘unsurfaced’ roads then it is your choice to be in a remote or inaccessible area. We will arrange for help but National Breakdown Cover does not extend to gravel / unsurfaced roads. Costs to transport the bike and, in addition to the above conditions, any delays resulting from being in a remote area cannot be claimed.
Once again we will do our very best to get you going again as quickly as possible!
Weather and Other Natural Occurrences
Unfortunately we can’t control the weather or other natural occurrences during your rental or self-guided tour. No doubt we’d have a lot more bookings if we could! We will always do our best to help and try to urgently rearrange things where they affect you but please understand we cannot accept responsibility for any adjustment in cost resulting from changes to your tour as a consequence of natural occurrences, adverse weather conditions, natural disasters, road closures and other issues beyond our control.
ONE WAY AND EXTENDED RENTALS
You can drop off your motorcycle at any city and simply pay the freight costs of shipping the bike back to the ‘home’ depot. Refer to our one-way ride information section for costs and cities available.
In the event that the rider is unable to take the bike any further or deliver the bike at the agreed location – BikeRoundNZ reserves the right to charge the client the cost of the relocation of the bike to the agreed upon terminal. This cost will vary depending on where the bike has been left and the client will be notified of this cost.
Should you rent a motorcycle that we’ve authorised to ride on gravel roads then please be aware that the dust that covers the bike on these routes can be tough to remove, especially if left on during a long trip. If you clean the bike thoroughly before returning it there will be no charge. However, if it is dirty when returned then there is a strictly enforced cleaning fee that is deducted from the security bond before it is refunded. This policy helps to ensure the bikes are kept in good condition ready for your rental. More information and current fees can be found in our advice and information section.
UNSEALED ROADS AND GRAVEL RIDING
Travel on gravel roads can be extremely dangerous unless you are well prepared and know how to deal with difficult situations. This is especially true in remote regions. Every year travellers find themselves in trouble and injured (or worse) due to lack of skill, preparation and knowledge.
Riding these roads can be fun and take you to beautiful areas but there are some important things to be aware of on the terms and conditions page if you decide to ride gravel roads. Here’s a summary:
- If you intend to ride on gravel or unsealed roads then you MUST inform us of your plans for insurance reasons.
- Note the information about the $200 cleaning fee for bikes that are returned dirty after being on gravel roads.
- Should your bike break down or need to be recovered for ANY reason on unsealed roads then you will be responsible for recovery costs.
- Insurance excess reduction does not apply on gravel roads for single vehicle accidents. The full standard excess applies.
- The standard tyres on adventure bikes are designed for 80% sealed and 20% unsealed riding. 50/50 tyres are an upgrade option when booking. It is your responsibility to book these if you feel your route requires them. Bear in mind that they will wear quickly on sealed roads and so if they need replacing on your trip they will be at your own cost.
- Our bikes are NOT permitted on beaches, salt lakes (either wet or dry) or tidal estuaries.
If a motorcycle GPS tracker or other evidence shows that the bike has been ridden on prohibited routes the implications are considerable and onerous. Please be aware that you will be in breach of the terms and conditions, you will not be insured and so would be liable for the full cost of the bike.
The full excess amount will be forfeit no matter if there is an accident or not. i.e. you will be charged this even if the bike comes back in working order.
Breakdowns of any kind and transport fees will be at your cost even if it’s a warranty issue with the bike. We are under no obligation to help you solve breakdown problems on these routes.
Riding prohibited roads and routes is very dangerous and for your own safety you can see that we really want to discourage you from riding them. Ask us about guided tours with support if you’d like to ride these roads.
By booking a rental, self guided tour or guided tour you agree that you understand and agree to the indemnity release detailed below which is between you (and any passengers) and RoundOz.com atf the Osborne Trust T/A BikeRoundOz, it’s directors, employees or agents (hereafter called The Company).
You must agree that you shall participate entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the rental or tour.
You must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads. You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and that The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.
You must accept that you are permitted to rent a motorcycle or take part in a tour on condition that you ride safely with due care and regard for other people and property.
You must acknowledge that motorcycle riding, whether as a rider or passenger, can be dangerous and that a motorcycle rental or participation in a tour organised and promoted by The Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.
You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.
You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle rental or tour.
You must agree that you have read and understood the indemnity release and agree that the motorcycle rental or participation in a tour whether guided or self guided is entirely at your own risk.